Delivery Service

We took great care in selecting our delivery partner DX because, for the majority of our on-line customers, they’ll be the only point of personal contact you’ll have with the Nurseries and your happiness is our top priority. All in stock items are delivered within 10 working days of you placing your order.

Free delivery is available for most areas of the UK sadly we have to charge extra for Industrial Scotland, Grampians, Highlands, Scottish Offshore Islands and the Isle of White.

Region Single Person Delivery (DX1) Two Person Delivery (DX2)
Isle of Wight £15 £15
Grampian £20 £20
Scottish Highlands £20 £20
Industrial Scotland £8 £8
Scottish Offshore Islands £25 £25

We can only currently deliver to Mainland UK, (we don’t cover Northern Ireland, Dublin, Rest of Eire, the Channel Islands, and the Isle of Man.) To make special arrangements please call us and we will see if we can help on 020 8432 2961.

Our smaller pots, weighing under 20 kilograms have this icon in the product description. These items will be delivered to your doorstep.

Planters and parcels over 20 kilograms will be delivered to your preferred location, unwrapped and all packaging taken away.

How it works

Under 20kg

  • You will be able to track your delivery throughout the process, by using a reference number.
  • Once your order is placed we will pass on your delivery details to our courier.
  • You will be sent a reference number by our courier.
  • You will be able to track your delivery throughout the process, by using the reference number sent to you by our courier.

Over 20kg

  • Within a couple of days of placing your order you will receive a text to confirm the date of delivery – you’ll be given an option to call and change the date.
  • The day before delivery you’ll be sent a text with a 2 hour window for your delivery.
  • On the day of delivery you will receive a text message with a tracking link and you will be contacted when the delivery crew is en route.
  • Your order will be delivered to your preferred location. Once you are satisfied the planters are undamaged all packaging will be removed and taken away.
  • Your items will be delivered safely to the location of your choice, providing there are no access issues and that it is safe for our delivery crew to do so.

Please note

If the delivery crew feel it is unsafe for them to take it to a particular location – up steep steps, through a small area, etc… and/or without doing potential damages to walls/flooring – at their discretion, they can refuse the location of choice for delivery.

Please make sure to fully check the product and that you are fully satisfied with it and that it’s suitable, before asking our courier to remove the packaging from your home as we will be unable to send you new packaging and we cannot accept any large items to be returned without their packaging.

Returns Policy

We want you to be pleased with your order. However, if for any reason you are unhappy with your product and would like a refund or exchange then please return it to us within 28 days of receipt in an unused condition. Please send us an e-mail with your order number as reference to info@floralscapes.uk, we will send you a Returns Form which needs to be completed and placed inside the parcel being returned. Please note, we are unable to accept cancellations by phone. You will need to cover the cost for the return of the product.

For all items delivered by our courier, DX – ‘to final position’ service, please make sure to fully check the product and/or check that you are fully satisfied with it and that it’s suitable, before asking our courier to remove the packaging from your property, as we will be unable to send you spare packaging and we cannot accept any large items to be returned without their packaging.

For smaller items, you are responsible for returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item. You can return an item to us, via the method of your choice. We recommend you get proof of postage.

Please repack your item with care. As the goods are your responsibility until they reach the Nursery. Please ensure you package your return to prevent any damage to the items or boxes.

If an item is not packaged correctly and has been damaged in transit back to us, we will contact you and may need to either return the product to you, or only issue a partial refund via credit note.

If an undamaged item is returned to us outside of the 28 day time frame, a credit note (valid for 1 year) will be issued, at the discretion of Floralscapes Nurseries.

We will inspect the returned item and will notify you of your refund or replacement via email. We try to process returns as soon as possible once they have reached our Nursery. Please note that returns can take up to 10 working days to be processed, once received, especially during busy periods.

We will typically refund any money owed to you using the same method originally used by you to pay for your purchase. If it’s not possible we will contact you via phone or email.

Returned goods found to be used, damaged, marked or scratched will not be refunded or exchanged, and will be returned to you (at your cost). This also applies if an item has not been packaged properly and has been damaged in transit back to us. We may issue a partial refund via credit note at Floralscapes Nurseries discretion.

We cannot be held responsible for goods lost in transit.

Postage charges for returned products are the full responsibility of the purchaser, and are non-refundable by Floralscapes Nurseries.

Please make sure to read all care instructions on the “Size & Info” section on a product page and any disclaimer on product variation due to their organic nature.

If an item is not cared for as per our guidelines and recommendations, and the product has been damaged because of this, we cannot be responsible and we will not be able to issue a replacement or a refund.

We are happy to replace most products in line with policy guidelines above but there are some exceptions that cannot be returned unless they are faulty. These products include pre-planted pots and bespoke planters

Goods purchased online cannot be returned or exchanged at the Floralscapes Nurseries retail site.

Faulty Products

In the unlikely event of receiving a faulty product you will need to send us a picture of the damaged / faulty item prior to any refund or replacement being issued. If you cannot send us pictures of the damage / fault, you will need to return the item to us, at your own expense.

Once we have received the product or pictures of the damage / fault and/or carried out our inspection, and the item is deemed to have a manufacturing defect or is not fit for purpose, we will offer you a replacement, a repair or a refund.

Please note, under the Consumer Rights Act 2015, any manufacturing fault occurring within 6 months of receiving your product, we will offer a replacement or a refund on condition that the product has been used and installed in line with our ‘Care Guidelines’ found here.