We want you to be pleased with your order. However, if for any reason you are unhappy with your product and would like a refund or exchange then please return it to us within 28 days of receipt in an unused condition. Please send us an e-mail with your order number as reference to email@example.com, we will send you a Returns Form which needs to be completed and placed inside the parcel being returned. Please note, we are unable to accept cancellations by phone. You will need to cover the cost for the return of the product.
For all items delivered by our courier, DX – ‘to final position’ service, please make sure to fully check the product and/or check that you are fully satisfied with it and that it’s suitable, before asking our courier to remove the packaging from your property, as we will be unable to send you spare packaging and we cannot accept any large items to be returned without their packaging.
For smaller items, you are responsible for returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item. You can return an item to us, via the method of your choice. We recommend you get proof of postage.
Please repack your item with care. As the goods are your responsibility until they reach the Nursery. Please ensure you package your return to prevent any damage to the items or boxes.
If an item is not packaged correctly and has been damaged in transit back to us, we will contact you and may need to either return the product to you, or only issue a partial refund via credit note.
If an undamaged item is returned to us outside of the 28 day time frame, a credit note (valid for 1 year) will be issued, at the discretion of Floralscapes Nurseries.
We will inspect the returned item and will notify you of your refund or replacement via email. We try to process returns as soon as possible once they have reached our Nursery. Please note that returns can take up to 10 working days to be processed, once received, especially during busy periods.
We will typically refund any money owed to you using the same method originally used by you to pay for your purchase. If it’s not possible we will contact you via phone or email.
Returned goods found to be used, damaged, marked or scratched will not be refunded or exchanged, and will be returned to you (at your cost). This also applies if an item has not been packaged properly and has been damaged in transit back to us. We may issue a partial refund via credit note at Floralscapes Nurseries discretion.
We cannot be held responsible for goods lost in transit.
Postage charges for returned products are the full responsibility of the purchaser, and are non-refundable by Floralscapes Nurseries.
Please make sure to read all care instructions on the “Size & Info” section on a product page and any disclaimer on product variation due to their organic nature.
If an item is not cared for as per our guidelines and recommendations, and the product has been damaged because of this, we cannot be responsible and we will not be able to issue a replacement or a refund.
We are happy to replace most products in line with policy guidelines above but there are some exceptions that cannot be returned unless they are faulty. These products include pre-planted pots and bespoke planters
Goods purchased online cannot be returned or exchanged at the Floralscapes Nurseries retail site.